Q: I need to give the helpdesk limited admin privileges to perform level one admin tasks such as resetting passwords, unlock accounts or enable disabled users but I don’t want to give them the whole user management menu item. How do I do this?
A: The easiest way to implement this requirement is to create a custom menu item in the standard OIM admin web application. In this menu item you implement exactly the functionality that the helpdesk needs to do their job using the standard OIM GUI framework and the OIM APIs.
A: The easiest way to implement this requirement is to create a custom menu item in the standard OIM admin web application. In this menu item you implement exactly the functionality that the helpdesk needs to do their job using the standard OIM GUI framework and the OIM APIs.
Implementing a custom menu item does require some knowledge of the web GUI framework that OIM is built upon but once you master this skill it is fairly easy. A good starting point is the OIM GUI customization guide (for 9.1.0.1).
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